Deloitte Consulting buys health-focused ServiceNow partner Entrago

Just four years after its founding, Brisbane-based elite ServiceNow partner Entrago – which is primarily focused on the healthcare segment – has been acquired by Deloitte Consulting.

The acquisition sees Deloitte boost its Enterprise Technology and Performance division with 22 specialists in Brisbane, including Entrago founder and CEO Cameron Douglas-Savage as a partner.

Established by Douglas-Savage in 2018 after a two-year stint leading Accenture’s ServiceNow Solution Architecture Practice for APAC, Entrago caters to predominantly the healthcare sector along with some government and financial services clients.

Entrago supports its clients with ServiceNow design and advisory, build and implementation, risk and compliance, and managed services.

The acquisition follows Deloitte being named ServiceNow’s Asia-Pacific Partner of the Year for the third consecutive year. Globally, Deloitte has bagged over a dozen ServiceNow Partner Awards since the firm added the technology to its vendor ecosystem.

“We’ve achieved a lot since we established the business, and joining a bigger, award-winning ServiceNow operator is the right move at the right time for us,” Douglas-Savage said. “Deloitte represents a strong cultural and strategic fit, a commitment to making a real difference for communities, and local and global opportunities for our people to support clients with some of their biggest challenges.”

Deloitte has been busy beefing up its healthcare sector capabilities of late through a series of recruits and acquisitions, with the firm having recently landed a $166 million contract to overhaul WA Health’s HR systems. In February, Deloitte acquired digital health consultancy The Checkley Group, while Tanya West and Kieran Bayles are among several healthcare sector consultants to have joined as partners.

Deloitte’s national practice leader Luke Baxby said, “This is yet another significant investment in health sector expertise and solutions, following The Checkley Group and a number of highly experienced partners joining our practice. We’re committed to designing and delivering the health system of the future with our healthcare clients, and the addition of the Entrago team will certainly add to this strength.”

Meanwhile, the firm adds an elite ServiceNow partner to its already market-leading capabilities, at a time when Ernst & Young is making a bold bid to build a $1 billion ServiceNow practice by 2025 and other rivals scramble to increase their expertise.

National ServiceNow practice lead partner Sonia Eland said the Entrago acquisition will further enhance its market presence. “They will bring additional depth of technical experience and capability in healthcare and process automation, helping our clients to streamline their operations and end-user service experiences, increasing agility in business models and driving transformation outcomes.”

For Deloitte firmwide, the deal is its fourth this year in Australia. In 2021, the firm closed around ten transactions nationally.